Xcel Energy
Xcel Energy App Info
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App Name
Xcel Energy
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Price
Free
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Developer
Xcel Energy Inc
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Category
Business -
Updated
2025-12-18
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Version
1.6.2
Frequently Asked Questions
How do I set up my Xcel Energy account for the first time?
Download the app, open it, and follow the on-screen instructions to register your account using your account number and personal details.
Can I access the Xcel Energy app on both Android and iOS devices?
Yes, the app is available on both Google Play Store and Apple App Store, and you can log in with the same account on both platforms.
How do I enable Face ID for quick login?
Go to Settings > Security > Face ID, and toggle on 'Enable Face ID' to authenticate via facial recognition.
How can I view my current energy usage on the app?
Open the app, navigate to the Usage Monitoring section, and select 'Current Usage' to see detailed graphs and data.
How do I pay my energy bill through the app?
Login to your account, go to Billing > Make a Payment, enter your payment details, and confirm to pay seamlessly.
Can I view my past bills and usage history on the app?
Yes, go to the Billing section and select 'History' to access previous bills and usage data over time.
How do I report a power outage using the app?
Navigate to Outage Reporting, tap 'Report Outage,' and provide the necessary details to notify Xcel Energy.
What should I do if I experience issues logging into the app?
Try resetting your password via the login screen or contact customer support through the app's Help section for assistance.
How can I update my account information or billing details?
Go to Settings > Profile or Billing Information, and follow prompts to update your personal or payment details.
Is there customer support available if I encounter technical problems with the app?
Yes, tap on Help or Support in the app menu to access FAQs or contact customer service directly for assistance.
