VA Video Connect
VA Video Connect App Info
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App Name
VA Video Connect
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Price
Free
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Developer
US Department of Veterans Affairs (VA)
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Category
Medical -
Updated
2025-04-03
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Version
1.11.4
Frequently Asked Questions
How do I start a virtual appointment with VA Video Connect?
Download the app from Google Play, log in with your VA credentials, and select 'Schedule Appointment' on the home screen. Follow prompts to pick a time and provider.
Is VA Video Connect free to use for veterans?
Yes, VA Video Connect is provided at no cost to veterans, enabling access to VA healthcare services via your Android device.
What equipment do I need to use VA Video Connect?
You need a compatible Android device (smartphone or tablet) with internet access, a camera, and a microphone for video and audio communication.
Can I reschedule or cancel my virtual appointment?
Yes. Open the app, go to 'My Appointments,' select the appointment, and choose 'Reschedule' or 'Cancel' as needed.
How do I join a scheduled remote consultation?
At the scheduled time, open the app, navigate to 'Upcoming Appointments,' and tap 'Join' to start your video visit.
What security features does VA Video Connect offer?
The app uses encryption technology to ensure your sessions are private and confidential, protecting your health information.
How does VA Video Connect enhance accessibility for rural veterans?
It allows you to connect with healthcare providers from anywhere using your Android device, eliminating travel barriers and long waits.
Can I access my medical records during a virtual visit?
Yes. The app integrates with VA's electronic health record system, allowing providers to review your medical history during the session.
Are there any subscription costs or in-app purchases for VA Video Connect?
No. VA Video Connect does not require any additional subscriptions or in-app purchases; it is free for veterans.
What should I do if I experience technical problems during a session?
Try restarting the app, checking your internet connection, or contacting VA technical support for assistance as needed.
