Ultra Mobile

Frequently Asked Questions

How do I activate my Ultra Mobile SIM card using the app?

Open the app, tap "Activate SIM," enter your SIM card number, and follow the prompts. You can also port your existing number during activation. Settings: App > Activate SIM.

Can I keep my existing phone number when switching to Ultra Mobile?

Yes, select "Transfer Number" during activation in the app. Provide your current carrier account details. Porting usually completes within a few hours. Settings: App > Activate SIM > Transfer Number.

What account types does the Ultra Mobile app support?

The app supports Ultra, Flex, and PayGo accounts. Tourist accounts are not supported. If you have a Tourist account, contact customer support. Settings: App > Account > Account Type.

How does the free international calling to 90+ countries work?

Simply dial the country code and number directly—no extra codes needed. All plans include unlimited calling to 90+ destinations. See supported countries in the app. Settings: App > International > Supported Countries.

Is the mobile hotspot data truly free, and how much do I get?

Yes, each plan includes free mobile hotspot data. The amount depends on your plan and is taken from your high-speed allowance. Manage it in your phone settings. Settings: Phone > Personal Hotspot.

Can I use my Ultra Mobile service when traveling abroad?

Yes, global texting and data roaming are available, but international calls are free only from the US. Roaming rates apply abroad. Check app for add-ons. Settings: App > International > Roaming.

How do I check my remaining data and talk minutes in the app?

Log into the app and view the dashboard. Your remaining data, minutes, and balance appear at the top. Tap for detailed usage history. Settings: App > Dashboard > Usage.

Are there any hidden fees or taxes on top of the plan price?

Ultra Mobile is transparent—plan prices include all taxes and fees. The price shown is what you pay. Some areas may have regulatory fees; check plan details. Settings: App > Plans > View Details.

How can I change or cancel my plan without a contract?

No annual contract means you can change or cancel anytime. In the app, go to "My Plan" and select "Change Plan" or "Cancel." Service ends at billing cycle close. Settings: App > My Plan > Change/Cancel.

What should I do if I can't make international calls even though I have the feature?

Ensure you dial "+[country code][number]" and the destination is among supported countries. Check your data connection, restart your phone, or contact support. Settings: App > Help > International Calls.