TracFone My Account
TracFone My Account App Info
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App Name
TracFone My Account
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Price
Free
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Developer
TracFone Wireless, Inc.
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Category
Communication -
Updated
2025-11-13
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Version
R26.16.0
Frequently Asked Questions
How do I download and set up the TracFone My Account app?
Download it from Google Play or App Store. Open the app, create an account or log in, and follow the on-screen instructions to set up your profile and link your TracFone service.
How can I check my current balance and service end date?
Open the app, go to the Dashboard, and you will see your balance, data usage, and service end date displayed on the main screen.
How do I purchase or add airtime using the app?
Navigate to the 'Buy Airtime' section from the menu. Choose your preferred method—direct purchase or PIN card—and follow prompts to complete the transaction.
Can I set up auto-refill for my account?
Yes, go to 'Payment & Refill' > 'Auto-Refill' and select your preferred amount and payment method to enable automatic top-ups.
How do I update my personal or account information?
In the app, tap 'Profile' or 'Account Settings,' then select 'Edit Profile' to update your personal details and save the changes.
What steps do I follow to locate nearby retail stores?
Select 'Find Retailers' from the menu, then allow location access or enter your zip code to view nearby store options.
How can I enroll in the Rewards program?
Go to the 'Rewards' section in the app menu and follow the prompts to enroll and earn benefits for your transactions.
How do I monitor my usage and view transaction history?
In the 'Usage' or 'Transaction History' section, you'll find detailed records of your data, minutes, messages, and payments.
What should I do if I experience poor call quality or network issues?
Use the app's network quality feature during calls to help identify issues. For further help, contact customer support via chat in the app.
How do I contact customer support through the app?
Tap 'Support' or 'Chat with Us' in the app to connect with a customer service agent for assistance.
