Sky Go

Frequently Asked Questions

How do I start using Sky Go?

Download the Sky Go app from your device's app store, log in with your Sky ID, and you're ready to stream or download content. Make sure your Sky TV account is active. Path: App Store > Download > Sign in with Sky ID.

Which devices are compatible with Sky Go?

Sky Go works on most smartphones, tablets, and laptops. For a full list of compatible devices and software requirements, check the official help pages. Path: sky.com/help > Device compatibility.

Is Sky Go free for existing Sky TV customers?

Yes, Sky Go is included at no extra cost with your Sky TV subscription. You only need a compatible device and an internet connection. Path: Account > My Subscription > Sky Go.

Can I download content to watch offline?

Absolutely. Tap the download icon next to any show or movie while connected to Wi-Fi. Downloaded content stays on your device for offline viewing. Path: Content > Download icon.

How can I pause a show on my TV and resume on my tablet?

Start watching on your Sky TV, then pause. Open Sky Go on your tablet, go to 'Continue Watching', and tap to resume. Make sure both devices are on the same Wi-Fi network. Path: Continue Watching > Resume.

Will streaming Sky Go use my mobile data if I'm a Sky Mobile customer?

No, Sky Mobile customers with at least 50Mb of data can stream Sky Go without using their data allowance. Advertisements before or within on-demand content may use a small amount. Path: Account > Passes > Sky Go.

What channels and shows can I watch on Sky Go?

You get all your subscribed Sky channels plus free-to-air ITV, Channel 4, and 5. Live sport, movies, dramas, and on-demand content are available. The exact selection depends on your subscription. Path: Guide > All Channels.

Why can't I stream some live TV programmes?

Certain live programmes may be unavailable due to rights restrictions. Content availability also varies by device. Check the programme info for details. Allow up to 24 hours for full activation. Path: Help > Live TV issues.

How can I cancel my Sky TV subscription?

To cancel, call Sky or go to your account online. You must give 31 days' notice. Your Sky Go access will end after cancellation. Path: Account > Cancel Subscription.

Are Sky Box Office events or rentals included in Sky Go?

No, Sky Box Office purchases or rentals are not available through Sky Go. You need to watch them on your main Sky TV box. Path: Help > Box Office.