Securus Mobile
Securus Mobile App Info
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App Name
Securus Mobile
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Price
Free
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Developer
Securus Technologies, LLC
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Category
Communication -
Updated
2025-12-04
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Version
4.6.0 (build 2)
Frequently Asked Questions
How do I create a new Securus Mobile account for the first time?
Download the app, open it, and follow the on-screen instructions to register using your personal info. You may need to verify your email or phone during setup.
What devices and OS versions are compatible with Securus Mobile?
Securus Mobile supports Android devices running Android 10.0 or higher. Ensure your device is updated for optimal performance.
How can I schedule a video call with my incarcerated loved one?
Open Securus Mobile, navigate to 'Video Connect,' select a scheduled time, and follow prompts to confirm or modify your session.
What steps are involved in adding funds to the prepaid calling account?
Go to 'Account Management' > 'AdvanceConnect,' choose your amount, enter payment details, and confirm the transaction.
How do I send a secure message or eCard to an incarcerated person?
Within the messaging section, select 'eMessaging,' compose your message or eCard, attach images if desired, and send via the provided buttons.
Can I set up automatic recharge for my messaging or calling accounts?
Yes, go to 'Account Settings' > 'AutoPay' or 'Recharge,' enable automatic recharges, and select your preferred amount and frequency.
Are there subscription plans for using Video Connect or messaging features?
Some features require purchasing 'Connects' or subscriptions. Check the 'Pricing' section within the app for available plans and options.
What should I do if my video calls or messages are not working properly?
Ensure your internet connection is stable, test your Wi-Fi or cellular signal, and restart the app. Updating your device may also help.
How can I check my call or message history within the app?
Navigate to 'Transaction History' or 'Call Log' in your account menu to view details of past calls and messages.
Is there a way to troubleshoot connection issues during video calls?
Test your internet speed via the app's tools, switch to Wi-Fi if on cellular, or restart your device to resolve connectivity problems.
