RTD MyRide
RTD MyRide App Info
-
App Name
RTD MyRide
-
Price
Free
-
Developer
Regional Transportation District, Denver CO
-
Category
Travel & Local -
Updated
2025-11-26
-
Version
7.9.2
Frequently Asked Questions
How do I get started with RTD MyRide after downloading the app?
Open the app, create an account or log in, then add funds or purchase tickets from the main menu to begin using RTD MyRide.
Can I use RTD MyRide without an internet connection?
While your tickets are stored digitally, an internet connection is needed for account setup, adding funds, or updating tickets; boarding can be contactless with the barcode.
How does fare capping work in RTD MyRide?
The app automatically upgrades your 3-hour pass to a full-day or monthly pass when applicable, ensuring the best value for your travels.
How do I add funds or payment methods to my RTD MyRide account?
Navigate to Settings > Payment Methods, then select 'Add Payment' to link your credit card, debit card, or digital wallet.
How can I view my transaction history and tickets in the app?
Go to the 'Account' section and select 'Transaction History' to see all payments and stored tickets for your rides.
What should I do if my mobile barcode isn't scanning at the validator?
Ensure the barcode is clear on your screen, adjust brightness, or try relaunching the app. Contact customer support if issues persist.
Are there any discounts or rewards for frequent users?
Yes, RTD MyRide offers a rewards program where points earned from rides can be redeemed for discounts on future trips. Check Rewards in Settings.
Can I use RTD MyRide for group rides or family sharing?
Yes, the app's smart card feature allows your trusted contacts to ride using your account credentials securely. Set this up in Account > Family Sharing.
What payment options are accepted in RTD MyRide?
The app supports credit/debit cards, digital wallets like Apple Pay or Google Pay, and cash at designated outlets when purchasing passes offline.
How do I troubleshoot issues with ticket purchases or app crashes?
Try restarting the app, checking your internet connection, or updating to the latest version. If problems continue, contact RTD support via the Help section.
