Resident Portal

Frequently Asked Questions

How do I log in for the first time and set up my account?

Download the ResidentPortal app, open it, and follow the on-screen instructions to create your account using your email or resident ID. Set up your password and security features in Settings > Account.

Is there a tutorial on how to use the main features?

Yes, after signing in, access the Help or Tutorial section within the app menu for step-by-step guides on using rent payments, maintenance requests, and community features.

How do I pay my rent using the app?

Navigate to Payments > Make a Payment, select your payment method, enter the amount, and tap 'Pay Now.' Enable automatic payments in Settings > Payments > Automatic to recurring payees.

Can I set up recurring rent payments?

Yes, during payment setup, choose the 'Recurring' option, select your preferred payment schedule, and confirm. Manage or cancel recurring payments in Payments > Recurring Payments.

How do I submit a maintenance request and attach photos?

Go to Maintenance > Submit Request, describe the issue, tap the photo icon to upload images, then submit. Track your request status in Maintenance > Requests History.

Can I customize notifications for rent reminders or maintenance updates?

Yes, go to Settings > Notifications, choose which alerts to receive, and manage push notification preferences for timely reminders.

What options do I have for making payments besides credit card?

The app supports bank transfer, credit/debit cards, and other methods as configured by your property. Set your preferred method in Settings > Payment Methods.

Is there a fee for using the ResidentPortal app or paying rent through it?

Most properties do not charge extra; however, check with your management for any transaction fees. Review payment terms in Settings > Payments for specifics.

What should I do if the app is not syncing or I experience technical issues?

Try restarting the app, checking your internet connection, or reinstalling. If issues persist, contact support via Settings > Help & Support for assistance.

How does the app ensure my personal information is secure?

The app uses fingerprint authentication and encryption to protect your data. Always keep your login details confidential and enable two-factor authentication if available.