PetSmart
PetSmart App Info
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App Name
PetSmart
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Price
Free
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Developer
PetSmart LLC
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Category
Shopping -
Updated
2026-01-05
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Version
13.2.2
Frequently Asked Questions
How do I create an account and log in to PetSmart app?
Download the app, open it, tap 'Sign Up' and follow prompts to create an account. To log in, tap 'Sign In' and enter your credentials from the home screen.
Can I browse and purchase pet products without creating an account?
Some features allow browsing without an account, but to purchase or access saved orders, please sign in or create an account in Settings > Account.
How do I book grooming or pet hotel services in the app?
Navigate to the Services section, select 'Grooming' or 'PetsHotel', choose your desired date and time, then confirm your booking within the app.
How can I earn and track treats rewards points?
Log into your account, go to 'Rewards' tab, and you'll see your points, tier status, and earning history. Earn points on purchases, services, and donations.
How do I use the Autoship feature for regular pet supplies?
Go to 'Autoship' in the app, select products, set your shipping frequency, and confirm orders. Manage or modify shipments under 'My Autoship'.
What should I do if the app crashes or isn't working properly?
Try restarting the app, updating to the latest version, or reinstalling. If issues persist, contact customer support via Help > Contact Us in the app.
How do I access personalized offers and articles tailored to my pets?
Navigate to the 'Home' or 'For You' section where personalized content, offers, and articles are available based on your pet profiles.
Can I schedule same-day curbside pickup or in-store order collection?
Yes, select your products, choose 'Pickup', then select 'Same-day curbside' or 'In-store' option during checkout to schedule your pickup.
How do I join or manage the Treats Rewards loyalty program?
Sign in to your account, go to 'Rewards' > 'Manage', and you can view your tier, points, and redeem rewards under the Rewards section.
How do I switch my subscription or cancel a scheduled Autoship?
Visit 'My Autoship' in your account settings, select the shipment, and choose 'Modify' or 'Cancel' to change or cancel your subscription.
