myPhonak
myPhonak App Info
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App Name
myPhonak
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Price
Free
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Developer
Sonova AG
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Category
Medical -
Updated
2025-10-30
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Version
7.3.0
Frequently Asked Questions
How do I initially connect my Phonak hearing aids to the myPhonak app?
Download the app, enable Bluetooth, open the app, and follow the on-screen instructions to pair your hearing aids via Settings > Devices > Add Device.
Is my smartphone compatible with the myPhonak app?
Yes, ensure your device supports Bluetooth 4.2 or higher, with Android 8.0+ or iOS 13+versions for optimal compatibility.
How can I manually adjust the hearing aid settings through the app?
Open the app, select your device, then go to Controls > Customize the volume, programs, noise reduction, or equalizer settings.
Can I customize the sound environment for different situations?
Yes, choose or create listening programs in the app's Settings > Programs, such as comfort or clarity modes, for tailored listening experiences.
What features does the app offer for health and wellness tracking?
The app tracks Steps, Wearing Time, Heart Rate (on compatible devices), and Distance. Find these in the Wellness tab under Settings > Tracking.
Are there any subscription or in-app purchase options required for full app features?
Most core features are free; however, some advanced options, like remote support, may require your hearing care provider or specific device models.
Do I need to pay to use remote support and live video consultations?
No, these services are typically free when supported by your hearing care provider, but check with your provider for details.
How do I troubleshoot connection issues between my hearing aids and the app?
Try restarting Bluetooth, resetting your hearing aids, or re-pairing devices via Settings > Devices > Reconnect. Refer to the support section for detailed steps.
