My Doctor Online (NCAL Only)
My Doctor Online (NCAL Only) App Info
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App Name
My Doctor Online (NCAL Only)
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Price
Free
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Developer
Kaiser Permanente
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Category
Medical -
Updated
2025-11-11
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Version
9.3.0
Frequently Asked Questions
How do I sign up and start using My Doctor Online (NCAL Only)?
Download the app from your device's app store, then open it and sign in with your kp.org ID and password. Use 'Sign-In Help' if you need assistance with registration.
What should I do if I forget my login credentials?
Tap 'Sign-In Help' on the login screen to reset your password or recover your user ID following the prompts provided.
How can I schedule an appointment for myself or my family?
Open the app, go to 'Appointments', select 'Schedule', choose the type and provider, then follow prompts to confirm your booking.
How do I access my test results and medical records?
Navigate to the 'Records' section in the app to view your test results and medical history anytime securely.
What features are available for virtual doctor visits?
Tap on 'Video Visits' from the home screen, select your provider, and start your secure video consultation directly through the app.
How do I get notifications for upcoming appointments or health reminders?
Go to 'Settings' > 'Notifications' to enable alerts for appointments, screenings, and other health reminders.
Can I refill my prescriptions through the app?
Yes, select 'E-Visits' or 'Prescriptions' section to request refills and track their status easily.
Is the app free, and are there any costs for using specific services?
The app itself is free for Kaiser Permanente NCAL members. Some services, like specialist visits or tests, may incur charges per your insurance plan.
What should I do if the app crashes or some features aren't working properly?
Try restarting your device or reinstalling the app. If issues persist, contact support via the 'Help' section in the app.
Does the app support multiple user profiles for family members?
Yes, you can manage appointments and health information for family members by adding them within your account settings.
