Modivcare
Modivcare App Info
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App Name
Modivcare
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Price
Free
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Developer
Modivcare
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Category
Medical -
Updated
2025-11-24
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Version
1.5.5
Frequently Asked Questions
How do I create a new account for Modivcare app?
Download the app, open it, and follow the on-screen instructions to set up a new account using your member information to access transportation services.
Can I use the Modivcare app if I already have a Member Services Website account?
No, you need to create a separate login for Modivcare; existing Member Services Website accounts are not compatible.
How do I schedule a ride for my medical appointment?
Open the app, enter your appointment details, confirm pickup and drop-off locations, then submit your ride request via the booking interface.
What are the main features of the Modivcare app?
The app offers ride scheduling, real-time tracking, ride notifications, and customer support to ensure safe, reliable transportation for healthcare needs.
How does real-time ride tracking work?
Once your ride is confirmed, you can see your driver's location and estimated arrival time in the app to stay informed about your transportation.
What should I do if my ride is delayed or there's a problem?
Use the in-app customer support feature or contact support directly to report issues, and they will assist you promptly.
Are there any costs associated with using Modivcare app?
Costs depend on your benefit plan; check your plan details or contact support for specifics about any out-of-pocket expenses.
How can I find out if my transportation is covered by my plan?
Review your benefit plan details or contact your plan administrator to confirm coverage for non-emergency healthcare transportation.
How do I update my payment or billing information in the app?
Navigate to Settings > Account > Payment or Billing to update your payment methods or view billing details in the app.
What should I do if the Modivcare app is not responding or crashes?
Try restarting your device, updating the app to the latest version, or reinstalling it. If issues persist, contact customer support for assistance.
