LogMeIn Rescue Customer
LogMeIn Rescue Customer App Info
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App Name
LogMeIn Rescue Customer
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Price
Free
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Developer
GoTo Group, Inc.
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Category
Business -
Updated
2025-11-25
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Version
8.9.1-36
Frequently Asked Questions
How do I start a remote support session with LogMeIn Rescue Customer?
Download the app from Google Play, open it, enter the six-digit PIN provided by your technician, and grant permissions to begin support.
Is the LogMeIn Rescue Customer app safe to use?
Yes, it uses secure sessions, device administrator permissions, and only during active support, protecting your privacy and data.
What are the main features available in the app?
The app offers remote control, chat support, file transfer, system diagnostics, and network configuration tools for comprehensive support.
How can I enable remote control on my device?
During a session, grant necessary permissions when prompted to allow technicians to control your device remotely.
Can I transfer files during a support session?
Yes, you can share logs, screenshots, or configuration files with technicians via the in-app file transfer feature during the session.
How do I update the app to the latest version?
Go to Google Play, search for LogMeIn Rescue Customer, and tap 'Update' if a new version is available.
Is the app free to use or does it require a subscription?
The app is free to download, but support sessions might depend on your organization's service plan; check with your support provider.
Do I need to pay for support sessions taken via this app?
Payment depends on your support arrangement; check with your technician or organization for billing details.
What should I do if the app crashes or fails to connect?
Try restarting your device, ensure your network connection is stable, and update the app. If issues persist, contact support.
