LiveHealth Online Mobile
LiveHealth Online Mobile App Info
-
App Name
LiveHealth Online Mobile
-
Price
Free
-
Developer
American Well Corporation
-
Category
Medical -
Updated
2025-11-13
-
Version
20.03.0000
Frequently Asked Questions
How do I get started with LiveHealth Online Mobile?
Download the app from your app store, then register with basic info. Follow the on-screen instructions to set up your account easily and start accessing healthcare services.
Is there a tutorial for using the app's features?
Yes, after registration, a guided tutorial is available within the app to help you navigate features like video calls, prescriptions, and scheduling appointments.
Can I use LiveHealth Online Mobile on multiple devices?
Yes, you can log into your account on multiple devices such as smartphone, tablet, or computer for seamless access to your healthcare services.
How do I schedule a virtual consultation?
Open the app, select 'Book an Appointment' or 'Start Visit,' choose your type of care, and pick a preferred time or immediate urgent care if needed.
How does the video chat function work?
Simply tap 'Connect' during your appointment, ensure your camera and microphone are enabled, and it will initiate a secure face-to-face consultation with a provider.
How can I get prescriptions through the app?
During your consultation, the doctor can prescribe medication electronically, which will be sent directly to your selected pharmacy for pickup or delivery.
Are mental health services available and how do I access them?
Yes, you can book counseling or talk therapy sessions with licensed therapists via the app by selecting mental health services and scheduling your session.
What are the costs, and does insurance cover the services?
Consultation fees are reasonable; many plans cover services. To check coverage, go to Settings > Payments & Insurance within the app.
How do I manage my subscription or billing?
Navigate to Settings > Account > Subscriptions to view or update your subscription plan, billing details, and payment options.
What should I do if the app encounters technical issues?
Try restarting the app, check your internet connection, or reinstall it. For further help, contact customer support via the 'Help' section in the app.
