JUMIA Online Shopping
JUMIA Online Shopping App Info
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App Name
JUMIA Online Shopping
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Price
Free
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Developer
JUMIA
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Category
Shopping -
Updated
2025-12-19
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Version
18.1.0
Frequently Asked Questions
How do I start shopping on JUMIA Online Shopping for the first time?
Download and open the app, create an account via Sign Up, browse or search for products, add to cart, then proceed to checkout to make your first purchase.
Can I change my preferred language in the App?
Yes, go to Settings > Language, and select your preferred language (Arabic, English, or French).
What are the main features of the JUMIA shopping app?
The app offers easy product browsing, daily deals and flash sales, multiple payment options, fast delivery, and user-friendly filters for refined searches.
How do I find the best deals or discounts on JUMIA?
Enable notifications for alerts on flash sales, check the 'Deals' section regularly, and shop during seasonal promotions like Black Friday for exclusive discounts.
What payment methods does JUMIA support?
JUMIA supports credit/debit cards, mobile money, and cash on delivery. Select your preferred payment during checkout in the Payment Options section.
Can I track my order status in the app?
Yes, go to 'My Orders' in your account dashboard to view real-time updates and track your delivery progress.
Is there a subscription service or premium membership?
Currently, JUMIA does not offer a subscription plan; most features are free with your account, but you can subscribe to notifications for deals.
How do I return or exchange a product if I'm unsatisfied?
Navigate to 'My Orders,' select the item, and choose the 'Return' option to initiate the process as per the return policy.
What should I do if the app crashes or I encounter technical issues?
Try restarting the app or reinstalling it. If problems persist, contact JUMIA Customer Support through the app's Help Center for assistance.
Is customer support available 24/7?
Yes, JUMIA provides responsive customer support via chat, email, and phone, available to assist you anytime through the Help or Support section.
