JPay
JPay App Info
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App Name
JPay
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Price
Free
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Developer
Jpay Mobile
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Category
Finance -
Updated
2025-12-03
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Version
25.3.0
Frequently Asked Questions
How do I create a JPay account for the first time?
Download the app, tap 'Sign Up,' and follow the on-screen instructions to complete registration via Settings > Profile.
Can I send money to an incarcerated loved one immediately after registering?
Yes, once your account is set up, navigate to 'Send Money,' enter details, and choose your preferred payment method.
What are the main features of JPay that I can use to stay connected?
You can send emails, photos, Videograms, purchase tablets, and fund media accounts through the app's easy-to-navigate menu.
How do I send an email with a photo attachment?
Go to 'Emails,' select 'Compose,' add recipients, attach photos, and tap 'Send' to deliver your message.
How do I purchase stamps for my emails or Videograms?
Navigate to 'Stamps & Services,' select 'Buy Stamps,' choose the amount, and complete your purchase via your saved payment options.
What payment methods are accepted for depositing funds or purchasing services?
You can use credit/debit cards; manage or add payment options in Settings > Payment Methods for future transactions.
Is it possible to schedule recurring payments or send funds regularly?
Yes, during the 'Send Money' process, select 'Scheduled Payments' to set up recurring transfers easily.
How do I purchase a tablet for my incarcerated loved one?
Visit the 'Tablets & Media' section, choose a tablet, and follow prompts to fund and order it through the app.
What should I do if I encounter technical issues with the app?
Try restarting the app or your device. If problems persist, contact JPay support through 'Help' > 'Contact Us' in the app.
Is there a way to get notified about new emails or messages?
Yes, enable notifications in Settings > Notifications to stay updated on new emails and messages.
