ITVX

Frequently Asked Questions

How do I sign up and start watching ITVX for free?

Visit itv.com or download the ITVX app, then click 'Sign Up'. Enter your email, create a password, and confirm. You can stream instantly without payment. Path: ITVX app > Sign Up > Create Account.

Do I need to pay anything to watch ITVX content?

No, ITVX is free. You can watch thousands of shows, films, and live TV without paying. A Premium subscription removes ads and adds BritBox. Path: ITVX app > Browse > Select any free content.

How can I watch live TV and catch-up programmes on ITVX?

Open the ITVX app and tap 'Live' for real-time channels or 'On Demand' for catch-up. Use the search bar to find specific shows. Path: ITVX app > Live TV or On Demand > Select programme.

Can I download shows and films to watch offline on ITVX?

Yes, with ITVX Premium you can download content to your device. Tap the download icon next to any eligible show or film. Path: ITVX app > Find content > Download button (requires Premium subscription).

How does ITV Kerching shopping discounts work?

ITV Kerching uses Accessibility permissions to check URLs and apply coupon codes automatically when you shop on partner websites. You can enable it in settings. Path: ITVX app > Settings > ITV Kerching > Turn on.

What devices and platforms support ITVX streaming?

ITVX works on smartphones, tablets, smart TVs, streaming sticks (e.g., Roku, Fire TV), game consoles, and web browsers. Check the app store on your device. Path: ITVX website > Help > Supported Devices.

How do I upgrade to ITVX Premium to remove ads and get BritBox?

Go to your account settings and select 'Upgrade to Premium'. Choose a monthly or annual plan, then confirm payment. Ads are removed from on-demand only. Path: ITVX app > Settings > Account > Premium Subscription.

Can I cancel my ITVX Premium subscription at any time?

Yes, you can cancel anytime from your account settings. Your Premium access continues until the end of the billing period. Path: ITVX app > Settings > Account > Manage Subscription > Cancel.

Why do I still see ads on ITVX Premium?

Premium removes ads from the on-demand library, but live TV still includes ad breaks. Occasionally, some programmes may have contractual promotions. Path: ITVX app > Settings > Account > Subscription Details.

The video keeps buffering or won't play. What should I do?

First, check your internet connection. Restart the app or device. Clear the app cache in your device settings. If the issue persists, update the app or contact support. Path: Device Settings > Apps > ITVX > Clear Cache.