HHAeXchange
HHAeXchange App Info
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App Name
HHAeXchange
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Price
Free
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Developer
Homecare Software Solutions LLC
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Category
Business -
Updated
2025-12-03
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Version
25.12.01
Frequently Asked Questions
How do I start using the HHAeXchange app for the first time?
Download the app from your device store, open it, and log in with your credentials provided by your agency. Follow the setup prompts to complete your profile.
Is there a user guide or tutorial to learn the app's basic functions?
Yes, the app offers an in-app tutorial and help center accessible via Settings > Help to guide you through basic features.
How do I view my upcoming visits and patient details?
Navigate to the 'Schedule' tab from the homepage to see upcoming visits and tap on each entry to view patient information and plans of care.
What are the main features of the HHAeXchange app for caregivers?
Key features include scheduling, visit documentation, real-time messaging, Electronic Visit Verification, and shift notifications, all accessible from the main menu.
How does Electronic Visit Verification (EVV) work in the app?
EVV uses GPS to verify your visit start and end times by matching your location with the patient's address during clock-in and clock-out.
How can I accept or reject open shifts through the app?
Go to the 'Case Broadcasting' section, view available shifts, then tap 'Accept' or 'Reject' for each open case.
Does the app support multiple languages, and how do I change the language?
Yes, the app supports multiple languages. To change, go to Settings > Language and select your preferred language from the list.
Are there any subscription fees or costs for using the app?
The app's basic features are provided by your agency; any additional costs or subscription plans are typically handled through your agency's billing process.
Can I access the app on multiple devices, and is my data synchronized?
Yes, you can log in on multiple supported devices, and your data will sync automatically across them for seamless access.
What should I do if the app crashes or I encounter technical issues?
Restart the app, ensure your device is updated, and contact your agency's support or check the help center for troubleshooting steps.
