ConnectNetwork by GTL
ConnectNetwork by GTL App Info
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App Name
ConnectNetwork by GTL
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Price
Free
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Developer
GTL ES
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Category
Finance -
Updated
2025-12-19
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Version
4.4.1
Frequently Asked Questions
How do I create an account on ConnectNetwork by GTL?
Download the app, open it, tap 'Sign Up', and follow the on-screen instructions to enter your details and verify your email or phone number.
How can I send messages to my incarcerated loved one?
Log in, go to the messaging tab, compose your message, attach photos or videos if desired, then tap 'Send'.
What are Message credits, and how do I purchase them?
Message credits are used to send messages. Purchase them via the app: Settings > Payments > Buy Credits using your credit or debit card.
How do I schedule a video call with an inmate?
Navigate to the video call section, select the contact, choose a date/time, and confirm your booking within the app.
How can I deposit funds into an inmate's account?
Go to Payments > Deposit Funds, select the account type, choose the amount, and complete payment with your credit/debit card or walk-in retail locations.
What should I do if my payment fails or is declined?
Check your payment details, ensure sufficient funds, and try again. If issues persist, contact your bank or app support via Settings > Help.
Is there a subscription fee for using ConnectNetwork by GTL?
The app itself is free, but you pay for services like messaging credits, deposits, and video calls. Purchase these services within the app under Payments.
How do I view my transaction history and payment receipts?
Navigate to Settings > Transaction History to review your deposits, messages, and receipt details for your reference.
Can I use the app offline or when I have poor internet connection?
Some features like drafting messages are available offline, but messaging, payments, and video calls require internet connectivity to function properly.
