ColorSnap® Match

Frequently Asked Questions

How do I get started with ColorSnap® Match and connect my device?

Download the app from your app store, open it, and follow the on-screen instructions to connect your ColorSnap™ Match device via Bluetooth or Wi-Fi.

What do I need to use ColorSnap® Match effectively?

You need a compatible smartphone, the ColorSnap® Match app installed, and a ColorSnap™ Match or Match Pro device for hardware features. The devices are sold separately at Sherwin-Williams stores.

Can I use the app without the hardware devices?

Yes, you can use the app to capture colors using your phone camera and find closest Sherwin-Williams colors without hardware, but hardware enhances accuracy and sheen detection.

How does the color scanning and matching process work?

Simply take a photo of the color surface using the app, and it analyzes the image to suggest the closest Sherwin-Williams paint color with details on hue and sheen if using a device.

How can I compare two colors side-by-side in the app?

Open the app, select the ‘Compare Colors' feature, and choose the two colors you want to evaluate to see their differences instantly.

How do I save my favorite colors and share them?

Tap the ‘Save' icon on the color detail page within the app. To share, use the share option to send colors via email, messaging, or social media from the saved list.

How do I find local Sherwin-Williams stores through the app?

Go to the ‘Store Locator' feature in the app menu, enable location services, and the app will show nearby Sherwin-Williams stores for easy visiting or purchase.

Does ColorSnap® Match require a subscription or in-app purchase?

The basic app is free to download. Hardware devices like Match and Match Pro are sold separately, and optional premium features or color collections might incur extra costs.

Are there any subscription plans for additional features?

Currently, core features are free, but optional premium features or upgrades may require a subscription. Check the app's settings > Accounts > Subscriptions for details.

What should I do if the app or device isn't working properly?

Try restarting your device and ensuring the hardware is properly connected. If issues persist, update the app, or contact Sherwin-Williams customer support for assistance.