Clever

Frequently Asked Questions

How do I get started with the Clever app?

Download Clever from your app store, create an account, and enable location permissions. The app will instantly show nearby Clever stations. You can then add a payment method and start charging. Path: Profile > Account > Sign Up.

Do I need an account to use Clever?

Yes, a free account is required to access features like payment, charging history, and digital tokens. Sign up with your email or Google account. Path: Settings > Account > Create Account.

How can I search for charging stations by power or plug type?

Open the map and tap the filter icon. Select your preferred plug type (Type 1, Type 2, CCS, CHAdeMO) and power range (11–300 kW). The app will only show compatible stations. Path: Map > Filter > Plug Type & Power.

How do I start a charge using the digital charge token?

After selecting a station, tap 'Start Charge.' Your digital token will activate the charger automatically. Hold your phone near the NFC reader or scan the QR code on the unit. Path: Station Details > Start Charge > Digital Token.

Can I view my past charging sessions and energy usage?

Absolutely. Go to the History section to see every session's duration, energy consumed, and cost. This helps track your spending and charging habits. Path: Menu > History > Consumption Overview.

Does Clever support all common EV plug types?

Yes, Clever works with Type 1, Type 2, CCS, and CHAdeMO connectors. The app filters stations by plug type so you only see compatible options for your vehicle. Path: Map > Filter > Plug Type.

How do I navigate to a charging station using Google Maps?

Tap the address or 'Navigate' button on any station's details page. The app will open Google Maps with turn‑by‑turn directions to guide you directly to the charger. Path: Station Details > Navigate.

What payment methods does Clever accept?

Clever accepts Google Pay and all major credit cards. You can add or change your payment method anytime in your profile. No physical tokens or cash are needed. Path: Profile > Payment Methods > Add Card.

Is Clever a subscription‑based service or pay‑as‑you‑go?

Clever is pay‑as‑you‑go – you only pay for the energy you use per session. There are no monthly fees or contracts. Rates are displayed before you start charging. Path: Station Details > Pricing.

What if a charging station fails to start my charge?

First, ensure your digital token is active and your phone has NFC/QR scanning enabled. Restart the app or try another station. If the issue persists, contact Clever support via the app's Help section. Path: Menu > Help > Contact Support.