CLEAR - Travel & Experiences
CLEAR - Travel & Experiences App Info
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App Name
CLEAR - Travel & Experiences
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Price
Free
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Developer
Alclear LLC
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Category
Travel & Local -
Updated
2025-12-19
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Version
3.9.1
Frequently Asked Questions
How do I get started with setting up my identity in the app?
Download the app, create an account, and follow the onboarding instructions to verify your identity using biometric data and upload your ID documents under Settings > Profile.
Can I use the app without creating an account?
No, a registered account is required to access features like security verification and location updates. Sign up easily within the app under Settings > Sign Up.
How does the Home-to-Gate feature work?
Enable location services and connect your flight details in the app. It tracks your journey to ensure you arrive at your gate on time, providing real-time updates.
Which venues and partners are compatible with CLEAR?
The app partners with numerous airports, stadiums, and event venues. Check the Venues or Partner section in the app for the latest list of supported locations.
How does the biometric verification process work?
You can verify your identity by scanning your fingerprint or iris. Access this feature via Settings > Biometrics, and follow the prompts to set up biometric authentication.
What is the Health Pass feature and how do I set it up?
Upload your COVID-19 testing and vaccination records in the app under Settings > Health Pass to comply with venue health requirements and ensure smooth entry.
Is there a fee for using the app, and how does the subscription work?
Yes, a membership fee is involved. You can subscribe via Settings > Subscription, with options for monthly or annual plans, often with free trials for new users.
Can I try the app before subscribing to a paid plan?
Yes, CLEAR offers free trial periods. Sign up and enjoy limited features for testing in Settings > Subscription before committing financially.
What should I do if the app isn't working properly during travel?
Try restarting the app, ensure your internet connection is stable, and verify your biometric data setup. If issues persist, contact support via Settings > Help.
