Chase Mobile

Frequently Asked Questions

How do I get started with the Chase Mobile app and log in to my account for the first time?

Download the app from your app store, tap 'Sign In' and enter your Chase online banking username and password. If you don't have an account, select 'Enroll' to verify your identity and set up access. You'll then see your dashboard immediately. Use the 'Profile & Settings' section to customize your login preferences.

Which accounts can I view and manage within the Chase Mobile app after signing in?

You can view all your Chase accounts, including checking, savings, credit cards, home loans, auto loans, and business accounts. The app consolidates them under the 'Accounts' tab on the home screen. To manage account preferences, go to 'Profile & Settings' then choose 'Account settings' for each specific account type.

How do I deposit a check using the mobile check deposit feature and what are the limits?

Open the app, tap 'Deposit Checks' under the 'Pay & Transfer' menu, take photos of the front and back of your endorsed check, enter the amount, and submit. Funds typically arrive by the next business day. Limits vary by account; check your available limit under 'Profile & Settings' > 'Deposit limits'.

How can I send money to a friend or family member using Zelle within the Chase app?

Navigate to 'Pay & Transfer' and select 'Zelle'. Enter the recipient's email or U.S. mobile number, enter the amount, choose the funding account, and hit 'Send'. Recipients need to enroll with Zelle to receive funds. You can manage or cancel pending transfers under 'Activity' > 'Zelle'.

What is the process for scheduling and managing my Chase credit card bill payments in the app?

Go to 'Pay & Transfer' > 'Pay Bills'. Select your Chase credit card account, enter the payment amount, choose a one-time or recurring schedule, and confirm. To modify or cancel, visit 'Scheduled Payments' under the same menu. You can also set up auto-pay for minimum or full balance.

How do I access my free credit score and identity monitoring features through the app?

Tap on the 'Credit Journey' tile from your dashboard, or go to 'Menu' > 'Credit Journey'. You'll see your current VantageScore, credit factors, and monitoring alerts. Set score goals under 'Goals' and enable identity monitoring notifications in 'Settings' within Credit Journey.

Are there any fees for using the investment and wealth management tools inside the Chase Mobile app?

U.S. listed equities, ETFs, and options have $0 online commission, but options incur a $0.65 per-contract fee. J.P. Morgan Wealth Plan and advisor scheduling are free. There are no app usage fees, but standard account service fees may apply. See 'Invest' > 'Pricing' for full details.

How do I lock or unlock my Chase debit or credit card from within the app if I misplace it?

Go to your specific card account, tap on the three-dot menu, and select 'Card Lock/Unlock'. Choose 'Lock' to restrict new transactions instantly. Unlock it the same way when you find the card. This setting is under 'Profile & Settings' > 'Security' as a backup.

How do I set up a budget and track my spending patterns using the app's built-in tools?

Open 'Menu' and select 'Budget'. Create a spending target by category, then the app will automatically categorize your debit and credit card transactions. View progress under 'Insights' for daily spending summaries. Edit budget amounts anytime through 'Budget' > 'Edit Budget'.

What should I do if the Chase Mobile app crashes or fails to load my account balances?

First, force-close the app and reopen it. Then check your internet connection; if using Wi-Fi, try switching to cellular. Clear the app cache via your phone's settings, then restart. If issues persist, update the app to the latest version or contact support via 'Help' in the app.